Water bill phone scam alert! Do not make credit card payments for your water bill over the phone! Please call FPUD offices at 760-728-1125 to report this type of incident.
Several water agencies in San Diego County have reported scammers calling their customers claiming that payments must be made by credit card or their water service will be turned off. If you receive this type of call, hang up, and please call FPUD at 760-728-1125 to report the incident.
FPUD bills water and wastewater customers monthly, with due dates clearly stated on each month's invoice. If an outstanding balance is left unpaid, customers will receive an automated call making them aware of the outstanding balance, but at no time will payment be demanded over the phone.
If you have any questions or concerns about your bill, please feel free to contact us.
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Website Accessibility Policy
Fallbrook Public Utility District is fully committed to providing accessible facilities, elements and
channels of communication to all members of the public. As part of this commitment, Fallbrook Public Utility District
has a policy of providing an accessible website compatible with the Web Content Accessibility Guidelines (WCAG 2.1) and
commercial screen reading software. All features of the website are coded to allow individuals with vision and
other impairments to understand and use the website to the same degree as someone without disabilities. We welcome
feedback and can often resolve issues in a timely manner if they arise.
If you need any special assistance or accommodations:
Fallbrook Public Utility District has designated a compliance officer for website disability-related accommodations.
The compliance officer has received training in website accessibility and updates the site in accordance with those best
practices. Contact our accessibility officer to report an issue.
Compliance Procedures and Reports
In addition to testing with users with a wide range of disabilities and coding our website to WCAG standards,
Fallbrook Public Utility District regularly scans its website to ensure ongoing compliance, and makes timely
changes to any inaccessible changes, if any are found.
Linked Documents and Third Parties
Please note that this site may link out to third-party websites, such as state or federal agencies, that do
not have accessible content. This site may also include documents provided by third parties included in our
agenda packets, for example. While we cannot control the accessibility of content provided by third parties,
we are happy to assist any member of the public with reading and accessing content on our site.
